Privacy Policy
Last updated: July 31, 2026
This Privacy Policy describes how polaribell (polaribell Osaühing) collects, uses, and protects your personal information. We are committed to safeguarding your privacy and handling your data responsibly and transparently.
Who We Are
We operate a website providing comprehensive information about stone patio laying, grouting, and DIY guides for frost-resistant natural stone installations. We are the data controller responsible for your personal information and its processing. Our commitment is to maintain the highest standards of data protection and privacy in accordance with applicable regulations.
Information We Collect
We collect information in several ways:
- Contact Form Data: When you contact us through our website, we collect your name, email address, phone number, and message content.
- Cookies and Tracking: We use cookies to enhance your browsing experience, understand how you use our website, and deliver personalized content.
- Server Logs: Our servers automatically record information including your IP address, browser type, pages visited, and access times.
- Analytics Data: We use analytics tools to track visitor behavior, page performance, and user engagement patterns.
Legal Basis for Processing
We process your personal information on the following legal bases:
- Consent: For cookies and marketing communications, we process data based on your explicit consent.
- Legitimate Interest: We analyze website usage and improve our services based on legitimate business interests.
- Contract Performance: When you request information or services, we process data necessary to fulfill your request.
- Legal Obligation: We may process data when required by applicable laws and regulations.
How We Use Your Information
Your personal information is used for the following purposes:
- Responding to your inquiries and providing requested services or information
- Improving website functionality and user experience
- Analyzing website performance and visitor behavior
- Sending you updates and information you have requested (with consent)
- Complying with legal obligations and protecting our rights
- Personalizing your experience and delivering relevant content
Data Retention
We retain your personal information for specific periods based on the type of data:
- Contact Form Messages: Retained for up to 24 months after your last interaction with us, or until you request deletion.
- Cookies and Tracking Data: Retained for up to 14 months, depending on the type of cookie and analytics tool used.
- Server Logs: Retained for up to 12 months for security and troubleshooting purposes.
- Marketing Communications: Retained until you unsubscribe or withdraw consent.
After the retention period expires, we securely delete or anonymize your data. You may request earlier deletion of your information at any time by contacting us.
Your Privacy Rights
You have the following rights regarding your personal information:
- Right of Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request correction of inaccurate or incomplete information.
- Right to Erasure: You can request deletion of your personal data in certain circumstances.
- Right to Data Portability: You can request your data in a structured, commonly-used format.
- Right to Object: You can object to certain types of processing, including marketing communications.
- Right to Withdraw Consent: You can withdraw consent for processing at any time.
To exercise any of these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our website. We use essential cookies for site functionality, analytics cookies to measure performance, and marketing cookies (where you have consented) to deliver personalized content. You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality. For detailed information about our cookie usage, please refer to our Cookie Policy.
Data Security
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, and disclosure. Our security measures include encryption, secure server infrastructure, access controls, and regular security audits. However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials.
Third-Party Services
Our website may use third-party services for analytics, hosting, and content delivery. These services may collect information about your website usage. We ensure that third-party processors comply with data protection standards. We are not responsible for the privacy practices of third-party websites linked from our site. Please review their privacy policies before providing personal information.
Supervisory Authority
You have the right to lodge a complaint with the data protection authority in Estonia if you believe your rights have been violated. The competent authority is the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon). You can file a complaint with them regarding any concerns about our data processing practices.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our website following any updates constitutes your acceptance of the revised policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: [email protected]
Phone: +372 651 8437
Address: Narva Road 156, Tartu, 51009, Estonia